Frequently Asked Questions
What should I do if I am not able to log in as a member?
If you have already registered as a member but have forgotten your password, use the "forgot password" facility on the signup page. If you do not receive an e-mail with your login details, please contact us.
Who reads the Australian Good Food Guide?
People around Australia are using AGFG as their main source of restaurant, accommodation and travel information. Multiple websites now use the Australian Good Food and Accommodation Guide's data and whitelabels increasing our readership significantly. Our data is also syndicated using RSS Feeds.
The Australian Good Food and Travel Guide targets individuals with high disposable incomes and a desire for quality products. Constantly seeking the most from life and at the forefront of trends and style, our readers invest heavily in updating and enhancing their lifestyles.
How do I get my establishment listed?
If you know of a restaurant, accommodation, attraction, bar or winery that is not listed on the AGFG site you can list the establishment for free by submitting their information to us.
Listings will not be added automatically. Submissions will first be reviewed and establishments contacted to ensure they fit the genre of our site and receive the appropriate rating.
How do I update/change my establishments details?
If you own or manage an establishment listed by AGFG you may update a number of your own details yourself.
In order to maintain the veracity of the site, you must first be signed up as a member and have the establishment assigned to you by us. To request that a listing be assigned to you click here.
Upon validating your position you may then be granted access to make relevant changes to you listing information including contact details, facility symbols and pricing.
Note: Priority Feature Listings also have the ability to add/edit 'their' editorial write-up, news, events and specials, menus and downloads.
Can I advertise events or specials on the AGFG site
Only Priority Feature Listings have the facility to advertise news, events and specials on the AGFG website. Prominent Feature Listings also benefit from our Direct Marketing efforts. Special offers and coming events of Prominent Feature Listings are directly e-mailed to AGFG members within your local area as part of our weekly News and Event updates.
Can I display photos of my establishment?
Only Priority Feature Listings have the option to display photographs as part of their listing review.
How are establishments rated?
Ratings are established according to a point system in accordance with standards that have been used in Europe for over a century. Inspectors are provided with detailed rating questionnaires and are given strict evaluation training. Establishments must meet minimum requirements and receive a point score equal to or above that of the corresponding rating. This system has been adopted to minimize bias and ensure that establishments are judged on equal terms throughout Australia. Ratings are subsequently cross referenced and verified by a conscientious administration team before being submitted for publishing on the website. Chef Hat awards are rated in accordance with our reader reviews, and inspectors appraisals.
How are Chef Hats awarded?
Australian Good Food & Travel Guides Chef Hat's have been awarded to discerning Chefs around the country since 1982 (see Our History). These awards are the result of careful deliberation. Inspectors appointed by AGFG dine anonymously. Their reviews and the opinions of the dining public, who generously send in their comments throughout the year, determine these results.
Can an establishment remove a customer review?
Establishments may request for reader comments to be removed if they deem them to be defamatory. Reader comments may also be edited or removed if they contain inappropriate language. Reader comments are designed to give members the opportunity to support and recommend their favourite establishments.
The inclusion of any reader comment on the AGFG website does not imply that we endorse the comment. Nor can we be held liable or responsible for any loss or damage of any sort incurred as a result of such comments. See our Disclaimer.
If you believe a customer review to be inappropriate, please contact us