My wife and I have been Lutece on a number of occasions, by ourselves and with friends and business. This review is not about the food, which is generally good, or the waiter service, which agin we have experienced good service. The review is about the treatment of patrons by the management of the restaurant, which at best we describe as arrogant and dismissive.
About 9am on 10 December 2014, my wife utilised Lutece's online booking system to make a booking for Valentines Day (14 February 2015). Two months notice is plenty of time.
My wife received a timely response at 1pm that day from the Manager Alexis Perrier advising of two sitting times, 5.15/5.30pm and 8.15/8.30pm.
On 24 December, my wife responded to the Managers email advising that we would take the 5.15/5.30pm sitting.
Although no response was received, they had our details, so one would think that would secure the booking.
This afternoon my wife gave Lutece a courtesy call to confirm that we were still attending this evening, only to be told, by a person with a Feench accent that they did not have our name on the patron list for this evening. My wife and I recounted the process of the emails, reading them out and advising that the manager had responded to our initial email, to which we replied with the time of our booking. We even suggested we could sent it to him to confirm what we were telling him was the truth. The Manager responded, "The email means nothing, you can make up any email. People do it all the time". He proceeded to tell us that we should have fooled them up! I asked why would we, after the Restaurant Manager had responded to our initial email and we had replied with a time. I advised that it was my experience that if a restaurant had any doubt, staff would call to My wife and I have been Lutece on a number of occasions, by ourselves and with friends and business. This review is not about the food, which is generally good, or the waiter service, which agin we have experienced g